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SIA revived
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faizeen
Member |
27-May-2024 08:44
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Really big people are, above
everything else, courteous, considerate and generous - not just to some people in some circumstances - but to everyone all the time. |
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Alignment
Elite |
26-May-2024 18:54
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J' s description of how it went down sounds suspicious, in particular the lack of detail about why the website route did not work in the first place. In any event, to the question " Is that them trying to mean that they are not obligated to help out passengers when they encounter such situations?" , the answer is yes. Not only is that what they are trying to mean, it is also the case in reality from a legal perspective.
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Goodwill77
Supreme |
26-May-2024 18:40
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some knee jerk price reaction... which direction will price go tomorrow? |
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faizeen
Member |
26-May-2024 15:36
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https://stomp.straitstimes.com/singapore-seen/traveller-blames-airport-check-in-staff-for-causing-her-to-miss-flight-to-nz-sia-to#:~:text=A%20traveller%20blamed%20the%20Singapore,April%2017%20at%207.50pm. 26 May 2024 Traveller blames airport check-in staff for causing her to miss flight to NZ, SIA to counsel staffA traveller blamed the Singapore Airlines (SIA) check-in staff at Changi Airport for causing her and her friend to be late for their flight to New Zealand. Stomper J and her friend were to depart from Singapore on April 17 at 7.50pm. " Upon reaching the airport, we were told that we had to apply for a pass and get approval to enter New Zealand," recounted the Stomper, referring to the New Zealand Electronic Travel Authority, which all visitors need before travelling to the country. " So after being guided to a website to apply by a staff, we tried to check in. The first check-in counter staff by the name of K told us we cannot check in unless we could show her the approval." The travellers panicked and asked K for help. " She told us that there was no other way to get it and just shoved us aside, asking us to come back at 7pm to see if anything can be done," said the Stomper, who then waited for more than an hour. " When it was 7pm, my friend tried to seek help again. This time, the second check-in counter staff attended to us and told us there was actually an app that we can download to apply and get approval within 30 minutes. We did it and got approval within 15 minutes." By then, it was around 7.20pm and the travellers were told it was too late for them to board their plane. " We were very upset and asked how come we could not get on the flight since it would take off at 7.50pm? We could just run in and probably still make it," said the Stomper. " But they insisted that we were not allowed to go in. We told the second check-in staff that if not for K who did not bother to assist us and just shoved us aside with a ' no choice' , we wouldn&rsquo t even have missed our flight at all." The Stomper wrote to SIA about what happened and shared a screenshot of the airline' s reply. SIA replied: " Please allow us to share that we do not condone any display of unprofessional behaviour or poor service attitude from any of our SIA representatives." " We have shared your feedback with our station manager in Singapore who will counsel the staff concerned on their actions and responses. They will be monitored for service improvement and sent for further training, if needed." The Stomper was not satisfied with the reply. " What was the point of this?" she asked. " Because of the staff, my friend and I had to incur an addition of $1,200 plus each for the next flight. If not for that staff, we wouldn&rsquo t even have missed our flight in the first place." So the Stomper wrote to SIA again. The national carrier replied: " Thank you for your response. We regret to learn of your disappointment with our previous correspondence." " Please allow us to share, while our check-in staff may sometimes remind travellers of required travel documents, passengers are solely responsible for complying with all laws, regulations, orders, demands and travel requirements of the country they are travelling to." " This is stipulated in our general conditions of carriage." The second reply sat even less well with the Stomper. She told Stomp: " Singapore Airlines tried to push the blame to us, saying that we are solely responsible for complying with the regulations to the country we are travelling to." " Is that them trying to mean that they are not obligated to help out passengers when they encounter such situations?" |
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Alignment
Elite |
26-May-2024 11:06
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For a developed market the worst is the US airlines. They don' t treat their customers well and the laws are no protection either. Remember the Asian guy who got beaten up on a United flight when bumping him off the flight!? |
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Johnsnow
Elite |
26-May-2024 10:19
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Yes, Jetstar is the worst airline always change timing , SIA this incident would.hqve much impact right the airlines should has brought insurance to cover their expenses and cost for such as unforeseen incident.
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Startsmm
Member |
26-May-2024 10:09
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Jesstar is the worst keep on changing flight times | |||
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Charity88
Senior |
26-May-2024 09:10
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Scoot was notorious for its customer services. Customer retention is not important to them. You may have experience it or you can ask your friends and relatives for their ratings. Direct feedback is always more reliable than 3rd party report! |
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Alignment
Elite |
25-May-2024 17:48
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This situation is getting more ongoing press coverage than I would have anticipated. Fatalities happen on planes often enough, unfortunately. At some point this will start putting people off flying SIA. |
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Joelton
Supreme |
25-May-2024 14:23
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SIA taking more cautious approach to meal service, safety measures during flight turbulence
IN-FLIGHT meal services will now be suspended when the seat-belt sign lights up on a Singapore Airlines plane as part of efforts to take a more cautious approach to managing turbulence in the air.
Cabin crew will also sit down and fasten their seat belts when the seat-belt sign is lit, SIA said on Thu (May 23) in response to queries.
But unlike in the past &ndash when only hot drinks would be cut off during turbulence &ndash the new measures would require all meal and drink services to stop when the ride gets bumpy.
Other existing safety measures that kick in during poor weather conditions will remain in place.
These include getting crew members to secure loose items in the cabin, advising passengers to return to their seats and buckle up, and monitoring passengers who may need assistance, such as those in the toilet.
A spokesman for the carrier said: &ldquo SIA will continue to review our processes as the safety of our passengers and crew is of utmost importance.&rdquo
On May 21, Flight SQ321, which was heading to Singapore from London, experienced sudden extreme turbulence over the Irrawaddy Basin in Myanmar during the breakfast service. One passenger &ndash 73-year-old Briton Geoffrey Kitchen &ndash died and dozens were injured.
The pilot declared a medical emergency and diverted the Boeing 777-300ER carrying 211 passengers and 18 crew members to Bangkok&rsquo s Suvarnabhumi Airport, where the plane made an emergency landing at 3.45pm (4.45pm Singapore time).
It is the first SIA aviation accident involving a fatality since the SQ006 crash in Taiwan in October 2000.
In a Facebook update on May 23, SIA said 46 passengers and two crew members aboard Flight SQ321 remain in the Thai capital for medical treatment.
Dr Adinun Kittiratanapaibool, director of Samitivej Srinakarin Hospital, said there were a total of 40 patients from Flight SQ321 at the hospital, among whom 22 have spinal cord injuries and six have brain and skull injuries.
He added that 20 people remained in intensive care at the hospital, although none were life-threatening cases.
The oldest patient at the hospital is 83, while the youngest is a two-year-old child who suffered a concussion
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Joelton
Supreme |
25-May-2024 14:23
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SIA may face hefty payout pressure after turbulent flight
Prior payouts for similarly severe injuries escalated &ldquo easily into seven and sometimes eight-figure claims,&rdquo says Peter Neenan, a parter specialising in aviation litigation
PASSENGERS with spinal and brain injuries could seek eight-figure payouts, one lawyer said, as the extent of the harm following the Singapore Airlines flight that encountered extreme turbulence becomes clearer.
Prior payouts for similarly severe injuries escalated &ldquo easily into seven and sometimes eight-figure claims,&rdquo Peter Neenan, a parter specialising in aviation litigation at London-based firm Stewarts, said in an interview.
Several dozen people suffered traumatic, and potentially life-changing, injuries, doctors revealed on Thursday (May 23). Some patients encountered paralysis, and 22 patients are being treated for spinal and spinal cord injuries. Another six are being treated for skull and brain trauma. A 73-year-old Briton died of a suspected heart attack.
The 229 crew and passengers on board Flight SQ321 were violently shaken by sudden and extreme turbulence over Myanmar as the Boeing 777 aircraft was en-route from London to Singapore, forcing the jet to make an emergency landing in Bangkok on Tuesday afternoon.
Under the Montreal Convention, which governs aviation rights and compensation for international flights from death and injury to passengers after an accident, Singapore Airlines is liable for up to US$170,000 per person.
However there can be scope for larger damages.
The level of compensation could only be set based on the outcome of an ongoing investigation into the flight, which could take years, Neenan said.
Legal arguments would necessarily scrutinise aspects including the planning of the flight, the degree and amount of weather information obtained and the actions of passengers and crew during, and in the moments before, the turbulent episode.
They may also take into account whether passengers were wearing their seatbelts at the time or not.
As of Friday, 48 people remain in three hospitals across Bangkok.
Singapore Airlines has already made some changes to its procedures as a result of this week&rsquo s incident.
In-flight meal services will now be halted when the seatbelt sign is switched on, in addition to the suspension of hot drinks, the airline said in a statement. Crew members will also return to their seats and strap themselves in. BLOOMBERG
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Charity88
Senior |
25-May-2024 08:28
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More than 20 treated for spinal injuries after turbulence flighthttps://www.bbc.com/news/articles/cw55192rd9loMore than 20 people who were on a Singapore Airlines flight hit by severe turbulence are in intensive care with spinal injuries, the head of a Bangkok hospital has said.A two-year-old child is among those in hospital in the Thai capital, where the flight from London made an emergency landing on Tuesday. Overall, 46 passengers and two crew members were still receiving treatment in Bangkok, the airline said. Passengers on the airliner have told the BBC they felt the plane drop suddenly, and that others not wearing their seatbelts " launched immediately into the ceiling" . The director of Samitivej Srinakarin Hospital said 41 passengers were still there, half of them in intensive care. Twenty-two people from the flight had spinal injuries, while six people were in critical condition with life-threatening injuries, Adinun Kittiratanapaibool said. Singapore Airlines flight SQ321 from London to Singapore encountered severe turbulence on Tuesday, leading to the death of 73-year-old British man Geoff Kitchen, and injuring dozens of others. It is believed Mr Kitchen died of a heart attack. Among those now in hospital, there are six skull and brain injuries and 13 muscular and soft tissue conditions, as well as spine and spinal cord injuries. Seventeen people have undergone operations, of which nine were related to spinal injuries, Dr Adinun said. The two-year-old was being treated for concussion, he added. Those being treated include 10 British people, nine Australians, seven Malaysians and four Filipinos. The oldest patient is 83 years old. |
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Charity88
Senior |
25-May-2024 08:25
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https://www.businesstimes.com.sg/singapore/sia-may-face-hefty-payout-pressure-after-turbulent-flight 24 May 2024 PASSENGERS with spinal and brain injuries could seek eight-figure payouts, one lawyer said, as the extent of the harm following the Singapore Airlines flight that encountered extreme turbulence becomes clearer. Prior payouts for similarly severe injuries escalated " easily into seven and sometimes eight-figure claims," Peter Neenan, a parter specialising in aviation litigation at London-based firm Stewarts, said in an interview. Several dozen people suffered traumatic, and potentially life-changing, injuries, doctors revealed on Thursday (May 23). Some patients encountered paralysis, and 22 patients are being treated for spinal and spinal cord injuries. Another six are being treated for skull and brain trauma. A 73-year-old Briton died of a suspected heart attack. The 229 crew and passengers on board Flight SQ321 were violently shaken by sudden and extreme turbulence over Myanmar as the Boeing 777 aircraft was en-route from London to Singapore, forcing the jet to make an emergency landing in Bangkok on Tuesday afternoon. Under the Montreal Convention, which governs aviation rights and compensation for international flights from death and injury to passengers after an accident, Singapore Airlines is liable for up to US$170,000 per person. However there can be scope for larger damages. |
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Charity88
Senior |
25-May-2024 08:21
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Dual Pricing at Thai Public Hospitals and the Implications on Foreigners22 June 2023https://www.pacificprime.co.th/blog/dual-pricing-at-thai-public-hospitals-and-the-implications-on-foreigners/ |
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Charity88
Senior |
25-May-2024 08:16
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Use own judgement and strategy in investing. https://www.dbs.com.sg/treasures/aics/templatedata/article/recentdevelopment/data/en/DBSV/052024/SIA_SP_05172024.xml |
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pasttime
Supreme |
24-May-2024 17:48
Yells: "gold silver are real money. not others iou." |
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too early to tell what happen that cause the incident. but surely seat belt on is a must. on things that move. |
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Sin_Cos_Tan
Veteran |
24-May-2024 14:39
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基 金 评 级 机 构 过 去 几 年 都 以 老 掉 牙 的 理 由 (不 外 是 营 运 成 本 上 漲 ， 油 价 上 漲 ， 兢 爭 竞 争 加 剧 ....) 压 低 SIA目 標 價 (TP).... Despite all the negative negative reviews , SIA still managed to achieve record-breaking net profit in FY 2022/2023, 2023/2024... 1. FY 2022/2023 Full year results.... SIA GROUP POSTS HIGHEST NET PROFIT IN ITS 76-YEAR HISTORY 2.FY 2023/2024 Full year results.... SIA GROUP POSTS RECORD FULL YEAR NET PROFIT OF $2.675 Billions SIA is not just having record profit .....it has REDEEMED all its bond ..... declared final dividend of 38 cents per share, results in a total payout of 48 cents per share for FY2023/24, or a dividend yield of 7.2% at $ 6.69 PE ratio 10.57 (FY 2022 / 2023 : 19.13
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Sin_Cos_Tan
Veteran |
24-May-2024 13:55
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新 航 股 价 下 挫 仅 反 射 反 应 基 金 管 理 公 司 Azure资 本 （ Azure Capital） 总 裁 黄 耀 前 接 受 《 联 合 早 报 》 采 访 时 说 ： 这 是 一 起 孤 立 事 件 ， 股 价 大 幅 波 动 ， 只 是 市 场 一 时 的 反 射 反 应 （ knee-jerk reaction） 。 投 资 研 究 及 基 金 评 级 机 构 晨 星 （ Morningstar） 亚 洲 股 票 研 究 总 监 陈 丽 子 也 说 ， 事 件 不 影 响 她 对 新 航 的 整 体 估 值 评 估 。 " 我 估 计 ， 股 价 的 影 响 是 微 乎 其 微 或 短 暂 的 。 与 人 为 失 误 或 设 备 故 障 造 成 的 事 故 相 比 ， 这 起 事 故 虽 然 不 幸 ， 但 对 新 航 品 牌 的 影 响 应 该 较 小 。 " 新 航 的 股 价 早 前 已 经 从 去 年 的 高 点 下 滑 ， 事 件 估 计 不 会 引 发 投 资 者 大 幅 抛 售 。 她 也 认 为 ， 新 航 近 期 的 股 价 ， 已 反 映 了 竞 争 加 剧 影 响 乘 客 收 益 率 这 项 不 利 因 素 。 联 合 早 報 |
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MrBear12
Supreme |
24-May-2024 07:39
Yells: "Cast all our anxieties on Jesus for He cares for us" |
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Yes, trade off analysis. Fly top class before we see our Maker.
I?ll go fly SIA. It is gonna have record revenues for this year!
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Joelton
Supreme |
24-May-2024 07:32
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SIA shares hold steady following turbulence-hit flight
This reinforces analysts&rsquo belief that the &lsquo black swan incident&rsquo is unlikely to weigh down Singapore Airlines&rsquo stocks much
SHARES of Singapore Airlines (SIA) : C6L -0.59% fell 1.8 per cent at the opening bell on Thursday (May 23), following a turbulence incident on flight SQ321 that caused one death and several injuries.
The counter, however, quickly recovered some of its losses, reinforcing analysts&rsquo predictions that the SIA brand is unlikely to suffer significantly from the unpredictable event that is not specific to any airline.
As at the midday trading break, shares of SIA were trading down 0.7 per cent or S$0.05 to S$6.71, with 5.1 million shares changing hands.
Based on similar incidents that occurred with other airlines, analysts expected the market to react with a minimal or short-lived knee-jerk reaction.
Lorraine Tan, director of equity research in Asia at Morningstar, said the tragic incident on Tuesday would have less implication on SIA&rsquo s brand than an accident resulting from human error or faulty equipment.
Tan added that SIA&rsquo s share price has come off its 2023 highs, reducing the likelihood of further sell-offs as it has already adjusted downwards.
Founder and chief executive of Azure Capital Terence Wong noted that the cost of compensation and a possible increase in future disaster insurance premiums are unlikely to be substantial in the grand scheme of the airline&rsquo s operational costs.
&ldquo If there is an increase in the premium, it is likely to be industrywide and not only affecting SIA,&rdquo he noted.
Besides, SIA&rsquo s actions to handle the incident have been &ldquo outstanding&rdquo , according to Shukor Yusof, founder and primary analyst at Endau Analytics. Yusof believed that the latest occurrence will not deter passengers from flying with SIA.
SIA said on Wednesday that 131 passengers and 12 crew members who were onboard flight SQ321 arrived in Singapore via a relief flight in the early morning, and an additional five passengers would be returning to Singapore on Wednesday night.
Another 74 passengers and six crew members from SQ321 remain in Bangkok, including those receiving medical care, as well as their family members and loved ones who were on the flight.
Nevertheless, general traveller confidence could take a hit as flight turbulence becomes more common and severe due to climate change, with increasing occurrence of air pockets and bad weather, said Rico Merkert, professor and chair in transport and supply chain management at the University of Sydney Business School.
&ldquo The challenge is not specific to SIA or any one airline &ndash it affects all airlines globally, especially those operating long-haul flights over oceans,&rdquo Prof Merkert added.
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